Carrie Santonastaso, CIC, CPCU, AU, AIM

Philadelphia Insurance Companies

Vice President of Customer Service




Carrie is responsible for overseeing teams that provide customer care and operations process support to agents and policyholders. These teams include Multi-channel Incoming Contact Center, Accounts Receivable, Collections, Premium Processing, Producer Commissions, Policy Administration Resolution, and Mailroom & Imaging, as well as the filing Excess & Surplus Lines broker functions of Tokio Marine Specialty Insurance Services.

Carrie was recently recognized as a recipient of the 2016 Women in Insurance Leadership Award for her stewardship efforts in bringing the insurance industry through this time of rapid change. Carrie holds a BA from University of Phoenix, where she studied Business Management while working full-time. She holds designations as a Certified Insurance Counselor (CIC), Associate in Management (AIM), Associate in Underwriting (AU), and Chartered Property and Casualty Underwriter (CPCU).

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